ABSTRACT: OH(1720 MHz) masers unaccompanied by 1665/7 MHz line masers have recently been proposed as indicators of the interaction of supernova remnants (SNRs) and molecular clouds. We present a model for the masing region in which water produced in a C-type shock wave driven into the molecular cloud is dissociated as a result of the X-ray flux from the SNR. We discuss the interaction of Sgr A East, a SNR candidate, with the 50 km/s cloud at the Galactic Centre and present near-infrared observations of H2 emission towards the regions where OH(1720 MHz) maser emission is concentrated. The magnetic field strength obtained from earlier Zeeman measurements is consistent with rough pressure equilibrium between the postshock gas and the X-ray gas filling Sgr A East detected by ASCA. Further, the intensity of the v=1-0 S(1) line of H2 is consistent with the shock strength expected to be driven into the molecular gas by this pressure.