The following gives revised
procedures to be followed when there is trouble with any of the computer
systems at NRAO-NM. If it is unclear whether the problem is related to
software or hardware, the software experts should be called first. Only
in the case of a clear hardware fault should the hardware people be
called. The people should be contacted in the order given (i.e. call
number 1 first).
Computer Support Telephone Numbers
Both hardware and software are fully
supported on a 24 hour basis.
Calls for help should be placed by the array operator on duty to the
appropriate person. However, calls should be placed only when necessary
to prevent lost data.
| If Unsure
| Clear Hardware Problem
| EVLA Correlator |
| 1. Ken Sowinski |
1. Jeff Long |
1. Kerry Shores |
| 2. Peggy Perley |
2. Ken Sowinski |
2. Mike Revnell |
| 3. Barry Clark |
3. Peggy Perley |
|
| |
4. Barry Clark |
|
| |
5. Lothar Dahlmeyer |
|
| If none of the above is available
| Astronomy Related Problems |
| 1. Peggy Perley
|
1. Barry Clark
|
|
| 2. Ken Sowinski |
The other main computer systems are fully supported 8:00 am to 5:00 pm on
Monday to Friday. A lower level of support is provided at other times and on
holidays. Calls for assistance should be placed to the Help Desk, Ext. 7213, or to the appropriate person in the
priority order listed below.
If power has been off in the AOC Computer Room for more than 1/2 hour
and if no one has shown up to restore power, then contact or call someone on the list
below. DO NOT THROW ANY SWITCHES ON COMPUTERS OR ATTEMPT TO RESTORE POWER BY YOURSELF!!
| 1. VLBA Operator |
2. James Robnett |
3. Skip Lagoyda |
| Public Workstations, Filehost, Zia
| AIPS
| Windows Systems
| Local Networks
| Oracle Database |
| 1. John Weber |
1. Eric Greisen |
1. Marie Glendenning |
1. K. Scott Rowe |
1. Daniel Lyons |
| 2. K. Scott Rowe |
|
2. Lothar Dahlmeyer |
2. John Weber |
2. Rich Moeser |
| |
|
3. Sonja Mendoza |
|
|
VLBA/NRAO
Intranet Networking
| Clear Hardware Fault
| If None of the Appropriate
People are Available
|
| 1. Derek Hart |
1. Jeff Long |
1. James Robnett |
| |
2. Lothar Dahlmeyer |
|
Public Workstations,
Filehost, Zia
| Windows
Domain Servers
| Local Networks
| VLBA/NRAO
Intranet Networking
| Oracle Database |
| 1. John Weber |
1. Marie Glendenning |
1. K. Scott Rowe |
1. Derek Hart |
1. Daniel Lyons |
| 2. K. Scott Rowe |
2. Lothar Dahlmeyer |
2. John Weber |
2. James Robnett |
2. Rich Moeser |
| |
|
|
|
|
| Emergencies and Policy Decisions
| Clear Hardware Fault
|
| 1. James Robnett |
1. Jeff Long
|
| 2. Defer until next support period |
2. James Robnett |
| |
3. Defer until next support period |
Report system and hardware problems, Mon-Fri, 8:00 am - 5:00 pm
| System Problems
| Windows Systems
| Hardware Problems |
| 1. K. Scott Rowe |
1. Marie Glendenning |
1. Jeff Long |
| 2. John Weber |
2. Lothar Dahlmeyer |
2. Lothar Dahlmeyer |
| |
3. Sonja Mendoza |
|
Content reviewed on: 26-Apr-2012
Reviewed by: K. Scott Rowe
National Radio
