The following gives revised
procedures to be followed when there is trouble with any of the computer
systems at NRAO-NM. If it is unclear whether the problem is related to
software or hardware, the software experts should be called first. Only
in the case of a clear hardware fault should the hardware people be
called. The people should be contacted in the order given (i.e. call
number 1 first). All hardware and software problems (not
Aips) should be documented on paper or sent via e-mail to Fred Dunn.
Computer Support Telephone Numbers
Both hardware and software are fully
supported on a 24 hour basis.
Calls for help should be placed by the array operator on duty to the
appropriate person. However, calls should be placed only when necessary
to prevent lost data.
| If Unsure
| Clear Hardware Problem
| Correlator Room Incl. Spectre,
AP in Computer Room |
| 1. Ken Sowinski |
1. Fred Dunn |
1. Ken Sowinski |
| 2. Pat Van Buskirk |
2. Ken Sowinski |
2. Ray Ferraro (Correlator) |
| 3. Barry Clark |
3. Pat Van Buskirk |
3. Mike Revnell (Correlator) |
| |
4. Barry Clark |
4. Pat Van Buskirk (Correlator) |
| |
5. Lothar Dahlmeyer |
5. Barry Clark |
| If none of the above is available
| Astronomy Related Problems |
| 1. Peggy Perley
|
1. Barry Clark
|
|
| 2. Ken Sowinski |
The other main computer systems are fully supported 8:00 am to 5:00 pm on
Monday to Friday. A lower level of support is provided at other times and on
holidays. Calls for assistance should be placed to the Help Desk, Ext. 7213, or to the appropriate person in the
priority order listed below.
If power has been off in the AOC Computer Room for more than 1/2 hour
and if no one has shown up to restore power, then contact or call someone on the list
below. DO NOT THROW ANY SWITCHES ON COMPUTERS OR ATTEMPT TO RESTORE POWER BY YOURSELF!!
| 1. VLBA Operator |
2. James Robnett |
3. Skip Lagoyda |
| Public Workstations, Filehost, Zia
| AIPS
| Windows Systems
| Local Networks
| Oracle Database |
| 1. George Martin |
1. Eric Greisen |
1. Marie Glendenning |
1. K. Scott Rowe |
1. Pat Van Buskirk |
| 2. K. Scott Rowe |
|
2. Lothar Dahlmeyer |
2. George Martin |
2. Rich Moeser |
| 3. Jeff Goldin |
|
3. Sonja Mendoza |
|
3. Peggy Perley |
VLBA/NRAO Intranet Networking
| Clear Hardware Fault
| If None of the Appropriate People are Available
|
| 1. Gene Runion |
1. Fred Dunn |
1. James Robnett |
| |
2. Lothar Dahlmeyer |
|
Public Workstations, Filehost, Zia
| Windows Domain Servers
| Local Networks
| VLBA/NRAO Intranet Networking
| Oracle Database |
| 1. George Martin |
1. Marie Glendenning |
1. K. Scott Rowe |
1. Gene Runion |
1. Pat Van Buskirk |
| 2. K. Scott Rowe |
2. Lothar Dahlmeyer |
2. George Martin |
2. James Robnett |
2. Rich Moeser |
| 3. Jeff Goldin |
|
|
|
3. Peggy Perley |
| Emergencies and Policy Decisions
| Clear Hardware Fault
|
| 1. James Robnett |
1. Fred Dunn
|
| 2. Defer until next support period |
2. James Robnett |
| |
3. Defer until next support period |
Report system and hardware problems, Mon-Fri, 8:00 am - 5:00 pm
| System Problems
| Windows Systems
| Hardware Problems |
| 1. K. Scott Rowe |
1. Marie Glendenning |
1. Fred Dunn |
| 2. George Martin |
2. Lothar Dahlmeyer |
2. Lothar Dahlmeyer |
| 3. Jeff Goldin |
3. Sonja Mendoza |
|
Content reviewed on: 08-May-2007
Reviewed by: James Robnett
Page maintained by Jeff Goldin