The following gives revised procedures to be followed when there is trouble with any of the computer systems at NRAO-NM. If it is unclear whether the problem is related to software or hardware, the software experts should be called first. Only in the case of a clear hardware fault should the hardware people be called. The people should be contacted in the order given (i.e. call number 1 first). All hardware and software problems (not Aips) should be documented on paper or sent via e-mail to Fred Dunn.
Computer Support Telephone Numbers

     Both hardware and software are fully supported on a 24 hour basis. Calls for help should be placed by the array operator on duty to the appropriate person. However, calls should be placed only when necessary to prevent lost data.

If Unsure	Clear Hardware Problem	Correlator Room Incl. Spectre,  AP in Computer Room
1. Ken Sowinski	1. Fred Dunn	1. Ken Sowinski
2. Pat Van Buskirk	2. Ken Sowinski	2. Ray Ferraro (Correlator)
3. Barry Clark	3. Pat Van Buskirk	3. Mike Revnell (Correlator)
	4. Barry Clark	4. Pat Van Buskirk (Correlator)
	5. Lothar Dahlmeyer	5. Barry Clark

 

If none of the above is available	Astronomy Related Problems
1. Peggy Perley	1. Barry Clark
	2. Ken Sowinski

 

Other Systems

      The other main computer systems are fully supported 8:00 am to 5:00 pm on Monday to Friday.  A lower level of support is provided at other times and on holidays.  Calls for assistance should be placed to the Help Desk, Ext. 7213, or to the appropriate person in the priority order listed below.

      If power has been off in the AOC Computer Room for more than 1/2 hour and if no one has shown up to restore power, then contact or call someone on the list below.  DO NOT THROW ANY SWITCHES ON COMPUTERS OR ATTEMPT TO RESTORE POWER BY YOURSELF!!

1. VLBA Operator	2. James Robnett	3. Skip Lagoyda

 

 

VLBA/NRAO  Intranet Networking	Clear Hardware Fault	If None of the Appropriate  People are Available
1. Gene Runion	1. Fred Dunn	1. James Robnett
	2. Lothar Dahlmeyer

 

 

Emergencies and Policy Decisions	Clear Hardware Fault
1. James Robnett	1. Fred Dunn
2. Defer until next support period	2. James Robnett
	3. Defer until next support period

 

Staff Workstations

Copyright © 2009 Associated Universities, Inc.
The National Radio Astronomy Observatory is a facility of the National Science Foundation operated under cooperative agreement by Associated Universities, Inc.

Content reviewed on: 08-May-2007
Reviewed by: James Robnett

Page maintained by Jeff Goldin